We understand that there is still much uncertainty in the world and challenges around how we can travel, however, we want all of our guests to have something to look forward to. To put it simply…to get back in the water!
This is arguably easier said than done and not all of this may be possible yet. But the world seems to be slowly turning for the better and we want to give you the confidence to book with us. The confidence to feel that your money and your plans are protected.
We offer flexibility and assurances to give you the confidence to plan your next diving holiday with Master Liveaboards.
Remember though, everyone needs to play their part. At this time more than ever before, travel insurance is required. This is particularly true if your travel plans are unexpectedly cancelled, or are quarantined while on holiday, because you test positive for COVID-19.
For some time, we have been promoting DiveAssure membership to our guests for this very reason. DiveAssure is an association that offers its members worldwide a package of membership services including access to specialty, members only, diving accident and dive travel insurance products. And yes, their travel insurance covers eventualities due to COVID-19… you can even change the dates of your insurance should your trip be rescheduled!
Membership of DiveAssure combined with these Book with Confidence terms should give you some peace of mind when booking your next liveaboard trip.
Bookings confirmed from 10th January 2022*
*These terms also cover any existing bookings made prior to 1st March 2020
For all new bookings, both agent and direct, from 10th January 2022 onwards we promise to issue a full refund should the below apply:
- We contact you telling you that your holiday is cancelled.
- Within 14 days to departure, your final destination country prevents you from entering due to their governmental guidelines and restrictions on your country of residence.
- Within 14 days to departure, your country of residence prevents you from departing due to their governmental guidelines and restrictions on the embarkation point for the liveaboard.
- All payments are up to date for your booking.
- You remain open and honest about your COVID-19 country restrictions.
- You remain patient and do not expect answers until 14 days before departure.
We want the world to travel again and we want people diving with us again.
Terms & Conditions
- Our standard Terms & Conditions Apply.
- Refunds will not be issued for credits already applied to existing bookings.
- Refunds will not be issued for credits applied to new bookings after 1st March 2021.
- Should your booking be in arrears then the no refunds or credits will be issued.
By confirming an option with Master Liveaboards, you are agreeing to the above terms. Should you require an extension on the option, please ensure that you contact our team before the option expiry date. The period of time that an option is permitted is at the discretion of Master Liveaboards. Releasing and re-holding an option to extend the deadline is not permitted and may result in the option being cancelled without warning. Master Liveaboards cannot be held liable for options that are released automatically, according to the deadline printed on the confirmation.
Bookings made between 1st March 2020 and 10th January 2022 maintain their original terms.
How do I know if my holiday is going ahead?
If your holiday begins before the below dates we’re sorry to say that your trip has been postponed due to COVID-19. If your holiday is affected we will be proactively contacting you to discuss your options.
All departures departing beyond the below dates are currently planned to go ahead and we ask that all payments be kept up to date as per your booking confirmation.
*It is worth noting that as destinations begin opening, there may still be international travel restrictions in place that affect your ability to reach the vessel. Please continue to monitor any governmental advice and international travel restrictions in relation to your cruise.
Can I reschedule my booking?
We understand that you may want to amend your booking. As we have now introduced our Book with Confidence policy no changes can be made to bookings outside 14 days prior to departure. We have made this decision as travel rules and regulations are changing on a daily basis. Informed decisions can only be made 14 days prior to departure.
Should your home country issue official government rules that state travel will not be allowed greater than 14 days prior to departure then you will be allowed to reschedule your holiday.
Can I change my payment schedule
We ask that all initial deposits and further deposits are paid as per your booking confirmation. For your final balance, if your destination country is not yet operating, then we can postpone this payment until operations begin.
My flights have been cancelled by the airline, can I reschedule?
No, there are a huge number of flight changes and cancellations taking place due to various travel restrictions and demands. However, this does not always mean you cannot fly to your holiday destination. Many airlines and their routes are now different, we can help suggest new flight options for you.
My home country requires me to quarantine after my holiday, can I reschedule?
Please contact us to discuss your options. Quarantine alone is not a reason to reschedule your holiday however we do understand the challenges you may face in doing quarantine. Please discuss your options with us.
What is a credit note?
If you wish to reschedule your holiday, but cannot yet commit to a new date then a credit note has been issued to give you the flexibility to book the holiday of your choice in the future. Please get in touch when you are ready to use your credit note against a new booking.
What are your COVID-19 safety protocols on board?
For all of our operating destinations, we follow local guidelines COVID prevention. These protocols will constantly be updated as per the latest guidance and feedback from customers. For destinations not yet operating, we attend all local government meetings to be informed about possible protocols.
you can read more on our current and potential COVID-19 protocols, testing, and vaccination requirements here.
What are the current entry requirements for my holiday destination?
Entry requirements are changing on an almost daily basis it seems, so we have tried to collate everything into our latest travel requirements page to help.
How can I speak to a member of the Master Liveaboards team?
Our team is currently operating with much fewer staff than normal and across fewer time zones. This means that our phone lines are open for a shorter period of time and you may not always be able to get through.
Our availability by telephone is currently only at the following times:
Thailand Office (GMT +7): 08:30 to 17:00
Thailand Number: +66 763 674 44
WhatsApp: +66 935 744 529
If you cannot get through by telephone, or if you prefer to contact us via email, then we can still be contacted on email@example.com and through our website on live chat, or via Facebook, Instagram chat and messenger.
We currently have an experienced team assisting with all bookings, though as previously mentioned, their numbers are reduced so please try to be patient. Our staff have many years of experience in managing liveaboard and travel bookings and are more than happy to assist where possible and we will be in touch as soon as we possibly can.
Rest assured, we've got you covered
Book with confidence, today
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