Booking in a Time of Corona

“Tell him yes. Even if you are dying of fear, even if you are sorry later, because whatever you do, you will be sorry all the rest of your life if you say no.”

— Gabriel García Márquez, Love in the Time of Cholera

We are living in strange times, and strange times make for uncertainty. The future is not clear and we, as humans, fear this. It makes us hunker down, hold onto what we have, and wait for better times.

We all need something to look forward to and Master Liveaboards want to give you that. We want you to look forward to being submerged in crystalline waters, weightless, watching the underwater world do it’s dance in full technicolour. We know that we are already planning to take you there…and we are ready to help you plan it, with confidence.

But what if there is light at the end of the tunnel? What if some of that uncertainty can be removed? 

Master Liveaboards has built flexibility and assurances around the whole Covid situation to give you the confidence to plan your next diving holiday with us.

What We Offer

For all new bookings from 1st March 2021, agent or direct, we promise to issue a full refund should the below apply: 

  • We contact you telling you that your holiday is cancelled due to Covid restrictions.
  • You have contracted the virus within 60 days to departure and can provide medical evidence to support this.
  • Within 60 days to departure, your final destination country prevents you from entering due to their governmental guidelines and restrictions on your country of residence.
  • Within 60 days to departure, your country of residence prevents you from departing due to their governmental guidelines and restrictions on the embarkation point for the liveaboard.

Nobody likes losing their long awaited (or sometimes very shortly awaited) holiday but should you not be able to go on your cruise for one of the above reasons, we still want you to keep the faith.

This is why we want to work with you to make those plans for the future with confidence by offering you a credit note. Not only this, but if you take this credit note we will issue you an extra credit equal to 5% of the money you have paid towards your holiday.

What We Ask From You

  • All payments should be kept up to date for your booking. Your money is safe and protected so, again, keep the faith.
  • You remain open and honest about your COVID-19 country restrictions. We try to keep up to date but with customers in over 100 countries, it can be tough. Help us to help you, send us links to official information if you have it.
  • You remain patient and do not expect answers until 60 days before departure. The situation in countries around the world are changing literally daily. What may be true one day is not true the next and though things are trending to develop in a positive sense this is not always the case.

Terms & Conditions

  • Our standard Terms & Conditions Apply.
  • Refunds will not be issued to credits already applied to existing bookings.
  • Should your booking be in arrears then the no refunds or credits will be issued.
  • 5% credit incentive can only be claimed once, has no cash value and cannot be refunded.
  • Credit incentive has no cash value, cannot be refunded, is nontransferable and will be cancelled should guests ultimately decide to take a refund of monies paid.

Existing Bookings

Of course many of you have bookings that have been held with us for quite some time. In these cases we promise to issue a full credit note should the below apply:

  • We contact you telling you that your holiday is cancelled.
  • You have contracted the virus within 60 days to departure and can provide medical evidence to support this.
  • Within 60 days to departure, your final destination country prevents you from entering due to their governmental guidelines and restrictions on your country of residence.
  • Within 60 days to departure, your country of residence prevents you from departing due to their governmental guidelines and restrictions on the embarkation point for the liveaboard.

What We Ask From You

  • All payments should be kept up to date for your booking. Your money is safe and protected so, again, keep the faith.
  • You remain open and honest about your COVID-19 country restrictions. We try to keep up to date but with customers in over 100 countries, it can be tough. Help us to help you, send us links to official information if you have it.
  • You remain patient and do not expect answers until 60 days before departure. The situation in countries around the world are changing literally daily. What may be

The above commitments apply to all bookings, whether via an agent or direct with Master Liveaboards.

Terms & Conditions

  • Our standard Terms & Conditions Apply.
  • Should your booking be in arrears then the no refunds or credits will be issued.

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