Careers
Working at Master Liveaboards
As our company values highlight, passion for diving is at the forefront of our ethos. As divers ourselves, we pride ourselves on being industry specialists with the knowledge and enthusiasm for our chosen range of diving holiday destinations.
Considered one of the most experienced teams in the diving industry, Master Liveaboards is a forward-thinking, service-minded organisation that strives to provide you with the highest quality experience possible. We aim to continuously improve our services, standards and the quality of our operations across all of our fleet. The quality of our staff is key to our success!
Open Positions
We currently have the following opportunities available.
Reservations Consultant (Contractor – Egypt)
Closing date 15th August!
Reports to: Sales Manager
Based at: Hurghada, Egypt
As a Reservations Consultant contracted to Master Liveaboards Limited, you will play a key role in managing the operational delivery of confirmed holiday packages. Your responsibilities will include booking and managing flights, hotels, transfers, and related land arrangements. You will be focused on ensuring package accuracy, commercial viability, and an exceptional customer experience.
Day-to-Day Operations:
- Manage the end-to-end fulfilment of confirmed bookings passed on from the sales team.
- Book and manage international and domestic flights using airline portals, consolidators, or GDS platforms.
- Secure hotel reservations, transfers, day rooms, and other land services using preferred suppliers or DMCs, ensuring accurate service dates, times, and guest details.
- Monitor cost fluctuations and protect booking profitability by securing the best available rates and proposing cost-effective alternatives where necessary.
- Collect Advanced Passenger Information (API) from customers in a timely and accurate manner and ensure it is entered correctly into all required systems.
- Encourage the upselling of travel extras such as airport lounges, upgraded transfers, or additional hotel nights where commercially and operationally appropriate.
- Monitor flight schedules for changes and rebook or amend services as needed to maintain a smooth customer experience.
- Work proactively to identify and resolve operational conflicts, such as late arrivals, misaligned connections, or service gaps.
Supplier & System Interaction:
- Liaise directly with flight consolidators, hoteliers, ground operators, and service providers to confirm availability, manage bookings, and troubleshoot issues.
- Maintain accurate and up-to-date records in booking systems, ensuring service details, costs, and payment statuses are properly logged.
- Coordinate with finance and accounts to reconcile supplier invoices, track payment deadlines, and confirm all services have been billed correctly.
- Ensure that all arrangements are confirmed in writing and stored in accordance with internal filing standards.
Customer Support & Internal Liaison:
- Serve as a key operational point of contact for customers post-sale, providing support via email and phone to answer questions, confirm arrangements, and manage changes.
- Chase outstanding customer payments according to agreed timelines and communicate the consequences of non-payment clearly and professionally.
- Maintain ongoing communication with the sales and reservations teams to flag booking issues, propose improvements, or clarify package inclusions.
- Review each booking holistically to ensure services align with flight times, diving schedules, and customer preferences, and raise concerns early.
- Escalate service disruptions or issues promptly and take ownership of following through on solutions.
- Maintain a professional, customer-first tone in all written and verbal communication with both clients and internal colleagues.
Skills, Competencies and Experience:
The successful candidate will have the following skill-set and experience:
- Have strong IT skills
- Strong communicative skills across a range of media
- Strong organisational skills
- High level of attention to detail
- Customer service minded
- Ability to follow process
- Ability to work independently within a team environment
- Have experience of communication with customers through email and phone
- Excellent telephone manner
- Ability to work to deadlines
Desirable Attributes:
- Experience within the travel industry
- Experience with CRM Systems or similar platforms
- Be a qualified diver and/or have a strong working knowledge of the diving industry
Other Duties:
Because of the changing nature of our business, your job description will inevitably change. You will, from time to time, be required to do other activities of a similar nature that fall within your capabilities, as directed by management.
Working Hours:
Monday to Friday (11am to 7pm) with extra Saturdays as per the needs of the business.
Sales Consultant USA / Europe (Remote)
Reports to: Sales Manager
Based at: Remote
As a Remote Sales Consultant, you will have the drive and ambition to win new business and help drive the business forward. Alongside this, you will develop relationships with centres and agents internationally and provide an exceptional level of customer service and booking experience for customers when booking a holiday with Master Liveaboards. You will be working closely with the Sales Manager to fulfil the objectives set out in the Sales Plan.
Targeting new business, companies and suppliers resulting in us increasing occupancy levels across the fleet with a focus on increasing gross profit. You will be the first point of contact for new customer/centres and agents and as such, will represent the business and portray it in a positive light, promoting and displaying an attitude of success and lead by example.
Key Responsibilities
Day-to-Day Operations:
- Responsible for and manages the entire sales process – from initial customer contact, booking of onboard extras, travel and the issuance of correct invoices.
- Respond to customer interactions via calls, email (and email management system) and Live Chat within the agreed SLA.
- Proactively make outbound calls with new and lapsed customer’s incl. Welcome home calls to worldwide customers and high-value clients, centres and agents.
- Adhere to the agreed discount matrix.
- Actively contact key dive centres and agents and conduct on-road sales activities
- Respond to all new sales enquiries within 1 hour. (Dependant on week day and opening hours).
- Achieve agreed monthly, quarterly and annual sales targets relating to core product and upselling products such as onboard extras and travel.
- Achieve agreed monthly, quarterly and annual targets associated to response times and customer satisfaction.
- Maintain existing business relationships and develop new relationships with both customers and suppliers
- Develop and grow your own client base through effective sales techniques according to company guidelines
- Provide assistance to the reservations process as per the demands of the business.
- Take responsibility for own workload and time management to ensure customers are responded to in a timely manner and all administration is completed according to deadlines
- Ensure all communication to clients and suppliers is professional at all times
- Use our in house booking system and customer relationship management system, effectively adhering to company guidelines and policies
- Communicate with other team members to ensure all work is done correctly
Trade Shows:
- Attend trade shows as required by the business
- Maintain professional attitude in all customer-facing roles
Training:
- Attend all training courses set by the company both internal and external
- Increase personal product knowledge through self-learning
- Participate in monthly 1:1s. Attending meetings prepared and willing to participate.
Account Management:
- Maintain regular contact with key accounts to agreed business strategies
- Maintain a professional level of correspondence with clients and suppliers across all communication media used
- Represent the business and portray it in a positive light
Skills, Competencies and Experience
The successful candidate will have the following skill-set and experience:
- Must be fluent in spoken and written English
- Fluent in German if for European position
- Be a qualified diver and/or have a strong working knowledge of the diving industry
- Have the hunger and desire to succeed in a sales-driven environment
- A proven track record of successful sales to agreed targets
- Strong communicative skills across a range of media
- Resilience within a high octane environment where you are dealing with customers, supporting colleagues and managing multiple communication channels.
- Experience of both B2B and B2C sales
- Have strong IT skills
- Have experience of communication with customers through email and phone
- Excellent telephone manner
- Ability to work independently
- Strong organisational skills
Desirable Attributes:
- Experience within the travel industry
- Experience with CRM Systems or similar platforms
Other Duties:
Because of the changing nature of our business, your job description will inevitably change. You will, from time to time, be required to do other activities of a similar nature that fall within your capabilities, as directed by management.
Working Hours:
Monday to Friday from 9am to 5pm with extra Saturdays as per the needs of the business.
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