Payment and Cancellation Terms
The following payment and cancellation terms form part of our Booking Conditions that become active when we confirm your booking.
Your payment and cancellation terms will depend upon the rate plan that your booking is made under.
‘Standard Rate’ is our retail rate (with or without discounts), while our ‘Master Saver Rate’ offers the chance to receive a discount on the retail price by paying the cruise balance, in full, on confirmation.
Payment Terms
Unless specifically agreed otherwise, in which case payment details will be confirmed by Master Liveaboards in your booking confirmation, payments will be due within the following time-frames.
Standard Rate
Period before departure by which booking was made | Deposit |
|---|---|
More than 300 days | 5% of the total invoice value* |
300 – 61 days | 30% of the total invoice value |
60 days or less | 100% of the total invoice |
All payments are non-refundable and non-transferable to unrelated bookings
Master Saver Rate
Period before departure by which booking was made | Deposit |
|---|---|
On confirmation | 100% of the total invoice* |
*All payments are non-refundable and non-transferable to unrelated bookings. Master Saver Rates cannot used in conjunction with any offer other than loyalty discount. Credit cannot be applied to bookings made at Master Saver Rates. Master saver rates cannot be applied to existing bookings or bookings made at standard rates. Rebookings due to Covid are not included.
Cancellation Terms
Since we incur costs in cancelling your arrangements at your request, unless specifically agreed otherwise, in which case payment details will be confirmed by Master Liveaboards in your booking confirmation, you will have to pay the cancellation charges as follows:
Standard Rate
Period before departure in which you notify us | Cancellation Charge** |
|---|---|
More than 300 days | 5% of the total invoice amount (or deposit amount paid, whichever is greater)* |
300 – 61 days | 30% of the total invoice amount (or deposit amount paid, whichever is greater) |
60 days or less | Up to 100% of the total invoice amount |
*Greater than 300 days prior to departure, we will honour the 5% deposit that we are holding against the booking as a credit that can be used against a new booking made within the following 12 months.
**Certain arrangements provided (such as domestic flights, hotels tours and transfer, etc.) may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements by the supplier.
Master Saver Rate
Period before departure in which you notify us | Cancellation Charge** |
|---|---|
Any time between confirmation and departure | Up to 100% of the total invoice amount |
Greater than 60 days | Bookings may be moved to another trip on any other Master Liveaboards vessel, without fees.* |
Change Or Transfer Of Booking
With regard to changes of date, persons in the booking, or transfers of the booking to another party…
Standard Rate
Terms will be applied as per section 9 of our Booking Terms & Conditions
PLEASE NOTE: When an existing booking with us is amended and departure dates postponed, we reserve the right to hold existing deposits paid against the amended booking without making cash refunds. All deposits held will be honoured against the amended booking.
Master Saver Rate
If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking.
Whilst we will do our best to assist, we cannot always guarantee that we will be able to meet your requested change based on our occupancy and operational schedules. Where we can meet a request, all changes will be made without change fees up to 60 days prior to departure for the first amendment. Should other date or vessel changes occur, they will incur a 50 USD per person change fee.
*Should you wish to change dates or vessels, then the new date must be equal or beyond the date in the initial booking. Any increases in price from the original booking value will be added to the amended booking.
Need dive and travel insurance?
Whether you’re diving locally or abroad DiveAssure’s annual and short-term DiveSafe plans offer the coverage you need. The DiveSafe plan includes coverage for medical expenses, emergency medical evacuations, hyperbaric treatments and more.
Forms
Before you travel, there are a number of forms which we would like you to download, complete and bring with you on your holiday. This will save you time when you get on the boat, so you can start relaxing sooner!
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